[Translator] Scoring – Transmart

How do you assign translators?

jiang — Tue, 26 Nov 2019 09:32:25 +0000

At Transmart, we subdivide our translators using an original Scoring system that allows clients to choose the translators they want by their score level or personal preferences (i.e. nominated translators) every time they place an order. As such, if you plan on using Transmart periodically, you can put your mind at ease by continuing to use the same translator that you like and trust every time you place an order.

If you are using Transmart for the first time, you can narrow down your search through their scores or fields of expertise, and select those that you find suitable as your favorite translators. You can then have a “closed audition” by allowing only the translators you think are suitable to apply for your job order. At Transmart, we encourage our clients to participate in the selection process as much as possible.

Moreover, if your order requires a high level of expertise, or is a routine order with a fixed amount of volume, our staff can help you to choose the translator that will best suit your needs through our “Concierge Service.” Depending on the content, our staff can also help to check the quality of the translation after it is done. Please contact us for more information.

What should I do if I’m not able to meet my deadline?

jiang — Tue, 26 Nov 2019 07:37:29 +0000

This is a huge problem.
If you realize that you won’t be able to meet your deadline, please contact TRANSMART as soon as possible.
At TRANSMART, regardless of the reason, our strict business policy requires us to give big penalties for all late deliveries. All translators have checked and applied for the job at their own discretion, so when you are not able to deliver your translations on time, your remuneration for the job might be reduced or withdrawn completely depending on how late you are. Also, your score as a translator will be reduced, and if you fail to meet your deadline more than 3 times in 6 months, your registration as a translator will be deleted.
Even though it is easy to raise your score up again, it is very difficult for you to regain the trust that the clients have placed in you. Hence, in order to make sure you don’t miss your deadline, you have to manage your schedule properly and be sure to apply only for jobs you are sure you can handle.

Is there a limit to the number of times I can take the Registration Test or Rank-Up Test?

jiang — Tue, 26 Nov 2019 07:32:00 +0000

When you failed a test, it is possible for you to retake it as many times as you want after a certain period of time has passed.

The time period required to retake a test is as follows:
– For Registration Test: after 1 hour
– For Rank-Up Test: after 1,440 hours (60 days)

What should I do if I want to increase my number of orders as a translator?

jiang — Tue, 26 Nov 2019 06:56:24 +0000

It’s vital for you to have the level of skills that the client expects you to have. If you already have the necessary skills, make sure your literary style suits that of the client, and don’t forget to contact the client in an appropriate manner.

◆ In the case of clients you already have dealings with
We try our best to make sure that the client’s information is displayed as much as possible. Thus, you should find out about the client’s preferences and submit a translation that suits the client’s taste in order to increase your chance of being nominated again for future job orders.

◆ In the case when you want to increase the number of new clients
You can use your Profile as a means to make it easier for clients to place their orders with you by explaining your field and area of expertise in a way that is appealing to the client, and by publishing your annual schedule for them to see. So you should convey information about yourself in a more proactive manner. You can update your Profile at any time, but please avoid writing down any false information.

We use a Scoring system to evaluate our translators here at Transmart. We use all kind of indicators to score our translators, and the more achievements a translator has, the higher his/her score will be. However, it is also important for you as a translator to pass our Rank-up Tests, and increase your TOEFL scores. Your log-in achievements and log-in information will also affect your score. Depending on the circumstances of the client, they might hold an Audition to pre-select the translators they like for future periodical orders. When a client chose to hold an Audition, it will be displayed as a “Trial Test” to the translators, but please note that you will not be paid for taking a Trial Test. The Trial Test is simply a procedure to increase the appeal of your translation skill, speed and quality of translation to the client. Thus, we highly recommend you to participate in as many Trial Tests as you can.