If there is a delay in the delivery of the translation, will there be any deductions to the payment?

Depending on how late the delivery is, the payment will be deducted accordingly. For orders with the “90 Minute Delivery Option”, even if the delivery is only 1 minute late, there will be no charge at all to the client for the translation. Likewise, the translator who worked on the translation will not receive any remuneration too. For other plans, if the delivery is under 30 minutes late, the payment will be deducted by 30%, and if the delivery is between 30 to 60 minutes late, the payment will be deducted by 70%. If the delivery is more than 60 minutes late, there will be no charge for the translation. (This reduction rate is also applicable for the translator in charge. For example, if the translator delivers the translation 45 minutes late, the remuneration he/she will receive will be 30% of the original payment. And if the translation was delivered more than 60 minutes late, the translator will not receive any remuneration at all.)

What should I do if I want to change the address for the invoice?

At TRANSMART, we will send all invoices to the address you have registered with us. If you want to change your registered address, please complete the following procedures as soon as possible: Go to “Account Information” > “Client Information”, and update your Company and PIC Information accordingly.

What type of payment methods do you accept?

This depends on whether you are placing an order as an individual (personal use) or a corporation (business use). – For Personal Use Only payments by Credit Cards is accepted. We accept VISA, Master and JCB. Please input the details of your Credit Card when you are placing your order. – For Business Use You can either pay with a Credit Card or via Bank Transfer. We accept VISA, Master and JCB. Please input the details of your Credit Card when you are placing your order. If you choose to pay via Bank Transfer, we will issue the invoice to you at the end of the month, and the payment will be due at the end of the following month.