Privacy Policy

TRANSMART INC. (hereinafter referred to as “Our Company”) complies with laws, ordinances, and other rules concerning personal information, manages such information appropriately, and pays due care to the protection of the personal information of its customers.

1. About the Use of Personal Information

Our Company appropriately handles personal information within the scope of the purposes of use described below and of those purposes of use presented at the time of acquiring such information.

Type of Personal Information Purposes of Use
1 Personal information relating to service users
  • For providing specialized translation services and other services, and for responding to communications and inquiries relating to the provision of those services
  • For sales promotion by telephone, email, post, etc. relating to Our Company’s services
  • For conducting surveys and investigations with the objective of developing and improving services
  • For producing statistical materials relating to services
2 Personal information relating to Our Company’s business partners
  • For the administrative processing and other types of management of contractually necessary communications, billing, payments, etc.
3 Personal information relating to job applicants
  • Providing and communicating hiring and recruitment information, etc.
  • Hiring selection work
4 Personal information relating to employees of Our Company
  • For employment management such as work-related communications, creating employee lists, various legally required procedures (including subsequent to the retirement or resignation of the employee in question), etc.
  • For personnel selection, and for deciding assignment, secondment, and dispatch destinations
  • For deciding salaries, processing payments and taxes, procedures relating to social insurance, and providing employee benefits
  • For managing health checks
5 Personal information relating to contractors
  • For responding to and managing business operations (operational management, salary management, and operations and communications incidental to these) relating to the acceptance of contractors dispatched from partner companies and of sole proprietors
6 Personal information relating to those who have submitted any kind of inquiry
  • For responses and communications in relation to inquiries from customers

2. The Provision of Personal Information to Third Parties
In some cases, Our Company may entrust and transfer the handling of the personal information it has collected to third parties such as affiliated companies for the purposes of considering, etc. the development and improvement of services, etc. In the event of entrusting the handling of personal information to a third party, in addition to conducting a strict assessment of the third party, Our Company shall engage in the appropriate monitoring in order to ensure that confidentiality is maintained.

3. The Provision of Personal Information to Third Parties Overseas
Of the personal information for which Our Company is responsible, in the following cases, such personal information shall be provided to third parties overseas in accordance with laws and ordinances, etc.

Types of personal information to be provided
    Items 1, 2, and 3 from the above table “1. About the Use of Personal Information”
Scope of shared users
Purpose of provision to third parties
    Within the necessary scope for achieving purposes of use, Our Company shall entrust all or part of the handling of personal information to third parties overseas.
Items of personal information for shared use
    Names, addresses, telephone numbers, email addresses, billing information

4. Shared Use of Personal Information

Types of personal information for shared use
    Items 1, 2, 3, 4, 5, and 6 from the above table “1. About the Use of Personal Information”
Scope of shared users
Purposes of use for shared use
    Items 1, 2, 3, 4, 5, and 6 from the above table “1. About the Use of Personal Information”
Items of personal information for shared use
    Names, addresses, telephone numbers, email addresses, billing information
Manager responsible for shared personal information
    Geniee, Inc.
    Tomoaki Kudo, President and CEO
    Sumitomo Realty & Development Shinjuku Oak Tower 5/6F, 6-8-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo 163-6006

5. Restrictions on Use and Provision
With the exception of cases in which a request for disclosure has been made based on laws and ordinances or in which there is some other special reason, Our Company shall not use the personal information it has collected or provide such personal information to a third party for any purpose aside from the purposes of use without the prior consent of the customer. However, in some cases, statistically processed information regarding access to Our Company’s website, user attributes, etc., may be published.

6. About Requests, etc. for the Disclosure, etc. of Personal Data Held by Our Company
In the event of receiving a request from a customer regarding their personal information, in the case of personal data held by Our Company, upon confirming that the customer has the right to request disclosure, revision, etc., suspension of use, etc., and disclosure of records of provision to third parties, Our Company shall promptly respond to such a request without objection.

7. Contact Point for Inquiries Relating to Personal Information
Contact: TRANSMART INC.
Email: tr_support@trans-mart.net

8. Security of Personal Information
Our Company takes reasonable and strict security measures against the risk of the loss, damage, falsification, or disclosure, etc. of personal information due to unauthorized access. However, please be aware that Our Company is unable to accept liability for the loss, damage, falsification, or disclosure, etc., of personal information for reasons not attributable to Our Company, for example, those outlined below.
– Cases in which personal information is disclosed online in a format in which it can be accessed by anyone
– Cases in which personal information is disclosed on a website besides that of Our Company
– Cases in which personal information is leaked from a customer device, or in which personal information is leaked due to the use of a password that is managed by a customer
– Cases in which an incorrect email address has been entered by the customer on any application form. (A mechanism has been put in place with which, in order for the customer to confirm content entered on an application form, the application information is automatically sent to a registered email address. As such, even in the case of an incorrect email address, the application information shall be automatically sent to the registered email address.)

9. Security Management Relating to the Handling of Personal Information
In relation to personal information for which Our Company is responsible, Our Company shall take the following security management measures in accordance with policy for the protection of personal information.
– Create and operate rules governed by management systems for the protection of personal information at the Geniee Group.
– Implement regular voluntary testing and the necessary internal auditing in relation to the status of the handling of personal information.
– Control access and implement measures to combat unauthorized access in relation to information systems that handle personal information.
– Take steps to prevent the theft, loss, etc. of devices, electronic media, documentation, etc. with which personal information is handled.
– In relation to areas in which personal information is handled, control access and place restrictions on devices, etc. that are brought in.
– For cases in which personal information is stored overseas, assess systems relating to the protection of personal information and take the necessary security management measures.

10. Changes to this Privacy Policy
The content of this Privacy Policy is subject to alteration without customers being notified. Unless otherwise stipulated by Our Company, any altered version of this Privacy Policy shall come into effect at the time of its publication on Our Company’s website.
There may be cases in which the above policy is revised by Our Company. In such a case, all revisions shall be reported on this website.

TRANSMART INC.
Tomoaki Kudo
Sumitomo Realty & Development Shinjuku Oak Tower 6F, 6-8-1 Nishi-Shinjuku, Shinjuku-ku, Tokyo
Reception: 03-4500-8811
Email: tr_support@trans-mart.net