Aside from possessing the skills needed to pass our tests, all our registered translators are also required to give us their personal information (their personal information is not visible to the clients) and sign a Confidential Agreement with us to state that they will strictly protect all confidential information pertaining to their work, and that they are not a part of any crime organization. Those who refuses or has not signed the agreement will not be able to view the content of the order, much less apply for a job. Also, we use SSL encryption for all our file uploads to maximize our internet security.
However, as we operate our business over the internet, there might be some unpredictable events that forbid the client to send their file over the internet due to their confidential business policy. When that happens, please use our “Concierge Service”. When you use our “Concierge Service”, we will assign one of our own staff to attend to you personally, thus giving you more privacy and flexibility. Please feel free to contact us using our Inquiry Form if you need more information.