For normal orders, the application time given to translators is normally 2 hours. Usually, the application will be on-going for the entire 2 hours but:
1. The application will end the moment the client chooses a translator that he/she likes out of those that have applied. When this happens, the translator can begin translating the order immediately.
2. When there are no applicants within the time period, the order will be cancelled automatically. When this happens, before placing the order again, we highly recommend you to try changing the application time to a different time-slot, or extend the delivery due date so that more translators will want to try applying for it.
*For orders with the 90 minute option, the translator will be decided within 30 minutes after the order has been placed.
For orders that are high in volume or require a high level of expertise, please contact our office for consultation. For such orders, we highly recommend the use of our “Concierge Plan” in which we will choose and assign a suitable translator for you.