At TRANSMART, our business policy is very strict when it comes to late deliveries.
Translators who are unable to meet their deadline and are thus unable to deliver their translations on-time, will be given the following penalties:
* For normal translation order:
– remuneration will be reduced by 30% for orders that are less than 30 minutes late
– remuneration will be reduced by 70% for orders that are 30 to 60 minutes late
– remuneration will be reduced by 100% for orders that are more than 60 minutes late
* For orders with the “90 minute delivery” option:
For this option, even if you are 1 minute late in delivering your translation, you will not be given any remuneration at all.
* Under your Translator’s Personal Information, the fact you have failed to deliver on-time will be displayed under your past record, and your score will also be deducted according to the amount of penalty. When your score is reduced, there might be jobs that you won’t be able to apply for anymore.
For clients, having a late delivery will reflect really badly on their side. So we ask all our translators to be professional and to avoid delivering your translations beyond the promised deadline at all costs.